Consumer Advice

Information for Sellers/Potential Sellers and Buyers/Potential Buyers

LJ Hooker and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations. As required under the rules, LJ Hooker has an in-house Complaints Process (see below).

Information for Residential Property Sellers/Potential Sellers

If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Agency Agreements Guide prepared by the Real Estate Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a LJ Hooker agency agreement).

Information for Residential Sellers/Buyers

If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreements Guide prepared by the Real Estate Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a LJ Hooker sale and purchase agreement).

COVID-19

Protecting lives and livelihoods remains the goal of the Government's COVID-19 response.  It is now possible to do this with fewer requirements, giving greater certainty to people, businesses and communities.  Read more Key points if you are buying or selling a property here.

Complaints

At LJ Hooker we do our best to provide excellent service, but we know that sometimes things can go wrong.

For complaints relating to listing, selling and leasing, click here to download our Complaints Procedure.

Please note: you may access the Real Estate Authority’s complaints process without first using the LJ Hooker in-house procedure; and any use of our in-house procedure does not preclude you from making a complaint to the Authority.

 Tenants, read our complaints process here..